L.Our Evaluation Methodology
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The following diagram illustrates our overall approach to evaluation and how it relates to the widely recognized Kirkpatrick model. In practice, most evaluation activity occurs at the 'Learning' level, however we help our clients extend their evaluation up into the 'Performance' and even 'Business' levels.
Business level
In our experience, this is the most important level. A clear understanding of the business need (in terms of key indicators) gives you the best starting point for identifying any performance shortfall. It ensures your learning is aligned to the business goals and also offers a sound basis for measuring the eventual business benefit.
Performance level
Here we're at the operational level, measuring the current performance levels and articulating what performance levels are required (the performance gap) before learning takes place. Repeating the same measures after the learning allows us to register any improvement.
Learning level.
Here we're at the operational level, measuring the current performance levels and articulating what performance levels are required (the performance gap) before learning takes place. Repeating the same measures after the learning allows us to register any improvement.